Shipping and Returns

Order Shipping Charges

Evoqua negotiates highly discounted shipping rates and passes the savings on to you. Our combination of low prices and discounted shipping allows us to offer the best value and shipping flexibility to our customers. Simply add products to your cart and shipping costs/options will be shown during the checkout process, before your order is completed.

Evoqua strives to exceed our customers' expectations with timely delivery of products, but specific delivery dates are not guaranteed. Expedited shipping service applies only to shipping times and does not include product lead times and order processing time.

Evoqua reserves the right to use an alternate carrier on any order, assuming comparable transit times.

Split shipments on any orders may lead to additional shipping charges. For larger international shipments, please contact customerservice@evoqua.com for a freight quote.


Returns Policy

Evoqua honors all Manufacturer Warranties for the products we sell. A Return Authorization is required to ship any product back for possible warranty replacement evaluation, or to return an unwanted item. To request a Return Authorization, please contact us at customerservice@evoqua.com. The Sales Order Number, Item Number for the product you wish to return, and the Reason for the Return must be included.

Evoqua will not charge a restocking fee for the return of unused and unopened stocked products. A restocking fee may be associated with the return of special order products at Evoqua's discretion. The customer is not responsible for return freight costs if one of the following conditions exist:

  • Item is defective and covered under Manufacturer’s warranty
  • Evoqua furnished an incorrect item or other Evoqua error
  • Item received is damaged (pictures required)

If desired by the customer, Evoqua will provide a UPS or Fedex return shipping label for return shipments. The return shipping charge will be the same as the original shipping charge or prorated by order value if the return is a partial order. The customer is responsible for dropping off return packages at the nearest Fedex or UPS shipping location.

Return authorizations must be requested within 30 days of the customer’s receipt of the product. The product being returned must be unused and in its original packaging. Items returned without a Return Authorization will not be credited. Credits to customer accounts are typically applied to their account within 10 days of the receipt of the returned items. For more details about our return policy please contact us at customerservice@evoqua.com.

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    Material: W3T5560
    Unit of Measure: EA
    Stock: Contact Customer Service
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